Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

POSITION : Esker Technical Lead

Role Description:

The Esker Technical Lead is responsible for leading a small team of developers within the Delivery Hub while remaining actively involved in technical delivery activities. The role combines hands-on technical expertise with people leadership responsibilities, ensuring development assignments are delivered with quality, efficiency, and consistency.

Working closely with regional Engagement Managers, Professional Services teams, and developers, the Technical Lead acts as the primary technical coordination point for the team. The role is responsible for providing technical guidance, reviewing delivery outputs, supporting issue resolution, and ensuring development activities are aligned with business priorities and delivery commitments. The Technical Lead should be comfortable collaborating with teams across different time zones to support project delivery and operational needs.

The role requires a balance of hands-on technical expertise, team leadership, and effective collaboration with stakeholders across multiple time zones.

Job Scope:

Technical Leadership

· Review and validate technical designs, integrations, configurations, and development activities.

· Ensure development deliverables meet Esker quality standards and customer requirements.

· Provide technical recommendations and guidance for complex business and integration requirements.

· Support troubleshooting and resolution of technical issues.

· Participate in technical discussions with internal teams and customers when required.

· Promote technical best practices and knowledge sharing across the team.

Team Leadership & People Management

· Lead, coach, and mentor a team of developers.

· Conduct performance appraisals and provide regular performance feedback.

· Support onboarding and interview assessments when required.

· Foster a collaborative and high-performing team environment.

· Promote knowledge sharing and continuous learning within the team.

Delivery Coordination

· Act as the primary technical liaison between the Delivery Hub team and regional Engagement Managers.

· Collaborate with Engagement Managers to align priorities, requirements, risks, and delivery expectations.

· Coordinate technical assignments and priorities within the team.

· Monitor team capacity and workload to support effective assignment planning.

· Provide technical effort estimates and technical feasibility assessments.

· Escalate technical risks, delivery concerns, and capacity constraints when appropriate.

Continuous Improvement

· Promote standardized development approaches, methodologies, and best practices.

· Identify opportunities to improve delivery quality and efficiency.

· Contribute to reusable assets, templates, technical documentation, and process improvements.

Experience & Requirements :

Essential Experience:

· 6–8 years of experience in software development, system integration, or solution implementation environments.

· Proven experience delivering software or SaaS projects involving system integration.

· Experience leading or mentoring a small technical team of 3–5 members.

· Experience working with customer-facing project teams, Engagement Managers, or Professional Services organizations.

· Strong troubleshooting, problem-solving, and decision-making skills.

· Ability to manage multiple priorities in a fast-paced delivery environment.

Mandatory Technical requirements:

· Proven experience in system integration (APIs, ERP, middleware, or SaaS platforms).

· Strong understanding of integration architecture and technical solution design.

· Hands-on experience or strong exposure to:

o Experience with XML, JavaScript, ASP.NET, C#, SAP, and/or VB.

o API-based integrations (REST/SOAP)

o ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent)

o Data mapping and transformation concepts

o Web Services and integration technologies

· Ability to review technical specifications and provide technical recommendations.

· Experience working closely with developers and consultants in software delivery environments.

Strongly Preferred:

· Prior experience in a Technical Lead, Lead Developer, Senior Development Consultant, Senior Technical Consultant, or similar leadership role.

· Experience working in SaaS delivery or process automation platforms.

· Experience working in global or multi-region delivery environments.

· Familiarity with project management or delivery tracking tools such as Monday.com, Certinia, or equivalent.

· Strong technical troubleshooting and solution review capabilities.

Qualifications:

· Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent experience.

· Strong leadership and team management capabilities.

· Strong communication and stakeholder management skills.

· Ability to influence and collaborate with technical and non-technical stakeholders.

· Fluent in spoken and written English. Additional languages such as Mandarin, Cantonese, or French are an advantage.