Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Job Title: IT Support Executive

Location: Kuala Lumpur, Malaysia

Employment Type: Full time

About the Role

We are looking for a proactive and detail-oriented IT Support Executive to manage and support our internal IT systems and network infrastructure. You will play a key role in ensuring system reliability, supporting end users, maintaining IT assets, and upholding security standards across the organization.

Key Responsibilities

Help Desk & User Support

• Provide first-level technical support for hardware, software, and network issues.

• Diagnose and resolve user-reported problems in a timely manner.

• Escalate complex issues to the Systems & Networks Manager when required.

• Communicate effectively with users on issue status and resolution timelines.

User Access Management

• Create, update, and deactivate user accounts in accordance with security policies.

• Assign and manage access rights based on roles and responsibilities.

• Perform regular audits of user access and permissions.

Hardware & IT Asset Management

• Install, configure, and maintain desktops, laptops, printers, and servers.

• Troubleshoot hardware issues and coordinate repairs or replacements.

• Maintain IT inventory and ensure proper allocation of equipment.

• Manage consumables such as printer toner and accessories.

Systems & Network Support

• Assist in maintaining IT infrastructure, including servers and network systems.

• Perform system updates, patches, and preventive maintenance.

• Monitor systems and respond to incidents promptly.

• Support corporate email systems and endpoint configurations.

• Liaise with external vendors for support and maintenance.

Security & Compliance

• Deploy and manage antivirus and endpoint protection solutions.

• Ensure compliance with IT security policies and procedures.

• Monitor system usage and software installations for security risks.

Telephony (VoIP)

• Configure and maintain VoIP systems.

• Support users with telephony-related issues.

• Prepare user guides and technical documentation.

Administrative Responsibilities

• Manage procurement of IT equipment, software, and services.

• Track and maintain IT inventory and asset records.

• Coordinate maintenance contracts and renewals.

• Ensure high service standards across all departments.

Requirements & Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.

• 1–3 years of experience in IT support, systems administration, or a similar role.

• Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP).

• Familiarity with Windows operating systems and common business applications.

• Experience with user account management (e.g., Active Directory or similar tools).

• Understanding of IT security best practices and antivirus systems.

• Exposure to VoIP systems is an advantage.

• Strong problem-solving and troubleshooting skills.

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficient in English and Malay; additional languages such as Mandarin and French are an advantage.

Nice to Have

• Certifications such as CompTIA A+, Network+, or Microsoft certifications.

• Experience working with IT ticketing/help desk systems.

• Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).

What We Offer

• Competitive salary and benefits package

• Opportunities for learning from Corporate Team in France

• Collaborative and supportive work environment